Frequently Asked Questions

 To make a purchase, simply go to www.dazzcollection.com.

Select the desired item(s) (including characteristics such as color or size, if applicable) and add them to your cart. After adding the items to your cart, you must finalize the order by confirming the desired items and their respective quantities. If you have a promotional code, apply it.

If you choose to register on the site, the purchase process is facilitated, as your data will be automatically filled in. But you can choose not to have a customer account and proceed with the purchase without registering, as an anonymous user.

Carefully confirm the delivery method, the billing address and, if you wish, fill in your tax identification number. The last step is to select the payment method. For MB Way, Credit Card or Paypal methods, you will be redirected to the payment page; if you choose Multibanco, you will receive the payment details, which must be made within a maximum of 24 hours – after this period, the order will be cancelled.

Please note that orders placed before 12:00 PM on each business day will be shipped on the same day. After 12:00 PM, they will be shipped on the next business day. Orders placed on public holidays or weekends will be shipped on the next business day.

To which countries do we ship orders?

In short, to most countries in the world – check the updated list here. Products are shipped from Portugal by courier and delivered directly to your door (home or business address).

You can also opt for a pickup point (available only in Portugal and Spain), a network of collection points for your order provided by MRW – you can consult the updated list here.

How much does shipping cost?

Delivery costs depend on the product category, size, country, and chosen delivery method. You should check the shipping cost and delivery time for each item.

Taxes may apply to imported goods/services and are regulated by the laws of each country. DAZZ is not responsible for any taxes applied to its products. It is the customer’s responsibility to be informed about the policies and taxes applied in their country.

What are the delivery times and locations?

Delivery times for orders depend on the product category, size, country, and chosen delivery method. For each item, please check the delivery time and shipping cost. You can consult the updated list with shipping prices and delivery dates here.

I saw an item on the website that was available, but when I went to make the purchase, the item became unavailable. What happened?

The items available on www.dazzcollection.com have limited stock, so they may become unavailable. However, because we have a wide variety of products, it is possible to find similar items that meet your needs and have the characteristics you want. You can also choose to wait, and we will quickly restock the sold items. You can also send us an email (info@dazzcollection.com) with your request, and we will respond as soon as possible.

What should I do if accessories are missing from a product?

Please double-check the product description details at www.dazzcollection.com to ensure that no accessories are missing. If something is indeed missing, please contact us (info@dazzcollection.com or +351 253 185 776).

Please provide your order reference number and product code. If the missing part is difficult to describe, please provide a photo and reference a similar product image at www.dazzcollection.com.

If we confirm that something is missing, we will send it free of charge.